Token Curated Customer Service

Customer support and user education are crucial in maintaining a trusted and efficient user experience. The primary support system of the LX exchange is a live chat interface, connecting the user with a support team member 24/7. Users are incentivized to become support providers by receiving LUX Tokens for their services. They are required to stake tokens and pass service representative training courses to earn a customer rated token income for quality performance.

The ranking system is automated and maintained by an immutable token curated registry of multiple levels. As a customer service representative earns higher ranking, they earn more tokens for their time during phone calls and chats. The incentive to provide quality support is the staked tokens each representative is required to put as collateral at each rank upgrade. As the number of customer interactions increases, the customer service representative is incentivized with an opportunity to apply for the next ranking test.